Shipping & Returns

Shipping

We aim to dispatch all Abusbike.com.au orders within 1 business day of receiving the order. If there is a delay in dispatching your order, we will promptly contact you via email to inform you of the delay.

A signature is required for all deliveries and we do not allow shipments to be left at the front door, postbox, etc. without being signed for. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected – typically from your local post office. We understand that this may be a slight inconvenience for some of our customers however it is much less of an inconvenience than the delivery being stolen.

All items will be dispatched quickly and efficiently from our Melbourne warehouse.

Standard Shipping

Standard Shipping orders should be received within 3-6 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. You can track your shipment at any time by clicking the “track your order” link in your shipping confirmation email. For further information, please contact info@abusbike.com.au.

Express Shipping

Express Shipping orders should be received within 2-3 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. You can track your shipment at any time by clicking the “track your order” link in your shipping confirmation email. For further information, please contact info@abusbike.com.au.

International Shipping

Sorry, currently Abusbike.com.au does not ship outside of Australia.

Frequently Asked Questions

How do I know my order is shipped?

Once your items have been dispatched, we will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number and a link to the carrier's site.

How will my order be shipped?

We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery. In Australia our main carriers are Australia Post Express Post & Australia Post eParcel, together accessing every corner of the country.

What happens if my items get lost in the mail?

The first thing to do is contact Australia Post and quote the tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact info@abusbike.com.au if you have any queries.

What happens if an item is missing from my order?

Sometimes, orders can be sent in multiple satchels/boxes as they may not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have the missing item sent straight away.

What happens if I receive an incorrect item?

If you receive an incorrect item, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.

Do you deliver to PO Box Address?

We can deliver to any PO Box Address in Australia.

Can you deliver to my work address?

Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Returns

Ordering is Easy & Risk Free!

PSI Cycling is committed to customer satisfaction - if you receive an item that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it, and we will happily offer you a refund.

Returns Process

Only items purchased directly from Abusbike.com.au can be returned via the below process. Returns must be received within 30 days of the original purchase. Any item(s) purchased from another website or a physical retail store must be sent back to the original place of purchase for all returns/refunds/warranty issues.

If for any reason you would like to return your product for a refund, please follow the simple steps below:

1. Complete the online "Exchanges and Returns form" or the form included in your delivery box and enclose with your return item. Be sure to complete all fields to ensure prompt turn around. Please do not send your purchase back without filling in the form as it will delay the refund process.
2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label. Abusbike.com.au is not responsible for any costs incurred when sending your product(s) back for refund. Our return shipping address is:

   ABUS Returns
   c/o PSI Cycling
   18-24 Taras Avenue
   Altona North VIC 3025

4. Attend your local Post Office and send to the labelled address. For security and peace of mind, we strongly suggest insured registered post as Abusbike.com.au is not liable for lost return parcels.
5. Once your return is received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your refund as quickly as possible. So you are kept informed, we will send you an email updating you on the progress of your refund.
6. If you have requested a refund, you will receive an email with confirmation that your refund has been processed.

PSI Cycling cannot accept COD deliveries and any returns sent COD will have the postage costs deducted from your refund.

Warranty/Faulty Returns

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Any warranty items sent back without approval may be sent back to you at your cost.

Please make sure you enclose your original invoice, along with a clear description of the fault. Please contact us at info@abusbike.com.au if you need a new copy of your invoice.

We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by management before a refund or replacement can be issued. This process usually takes around 3 business days and once completed you should receive your refund or replacement within 2-5 business days.

Return Terms and Conditions

All items returned for a refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).

Boxed/Packaged Goods: Please note that if you are wanting to return boxed goods, they must be returned to Abusbike.com.au in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not refund the goods.

For any further info on returns, please contact our customer service department at info@abusbike.com.au.

Frequently Asked Questions

What Is Your Returns Policy?

PSI Cycling is committed to customer satisfaction- we aim to make all aspects of ordering as hassle free as possible, especially returns. If you receive any item that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily refund it.

Refunds - 30 days from date of purchase

I have lost my Invoice and/or the Returns form. What do I do?

If this is the case don't worry as our Customer Service Team can email or you another copy! Please contact us by email info@abusbike.com.au.

Do you pay for my return shipping?

If the returned item was damaged, defective or if we shipped you the incorrect item we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item. In the case of reimbursement of shipping, a receipt is required to be sent with the return.

If the item sent was not exactly what you were hoping for, the return shipping costs are payable by the customer.

Can I return an item purchased from a retail store?

No, only items purchased directly from Abusbike.com.au can be returned for a refund.

Can I return an item purchased from another website?

No, only items purchased directly from Abusbike.com.au can be returned for a refund.

Can I return a faulty item purchased from a retail store?

All faulty items must be returned to the original place of purchase to submit a warranty claim.

I have been refunded the wrong amount?

We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our Customer Service Department at info@Abusbike.com.au and we will sort it out straight away. Please ensure you have your order number or name at the ready so we can find the relevant information to help you as quickly as possible.